terms and conditions

Rules & Regulations 

1. Respect for People 

• Harassment: Actions endangering safety, intimidation, or physical/verbal abuse are prohibited, including discriminatory behaviour (sexist, racist, homophobic and sexual harassment) as outlined in the BC Human Rights Act 
• Disturbances: Unreasonable social disturbances are not allowed: 
• Using sub-woofers, powerful speakers, or amplifiers. 
• Hosting parties (defined as 8+ individuals, alcohol, and noise). 
• Privacy: Recording individuals without their knowledge is strictly prohibited. 
• Quiet Hours: Quiet hours are in effect daily from 10:00 p.m. to 7:00 a.m. 

2. Respect for Property 

• Damages: Activities causing damage, vandalism, or disruption to property are prohibited. 
• Restricted Areas: Accessing restricted areas (e.g., roof) is forbidden. 
• Pets: No pets are allowed unless it is an authorized service animal. 
• Room Maintenance: Rooms must be kept in a clean and hygienic state. 
• Commercial Use: Rooms and facilities may not be used for business purposes. 

3. Fire Safety 

• Prohibited Items: Cooking appliances, halogen lamps, heating elements, and humidifiers are not allowed in rooms. 
• Fire Equipment: Tampering with smoke detectors, fire alarms, or other safety equipment is strictly prohibited. 
• Evacuation: Residents must evacuate during fire alarms. 
• Smoking: Smoking, vaping or marijuana use is not permitted anywhere on the premises. Violations result in a CAD $300 recovery fee.

4. Drugs 

• Possession or use of illegal drugs is strictly prohibited. 

5. Alcohol 

• Consumption of alcohol is prohibited for individuals under 19 years of age. 
• Open containers of alcohol are not allowed outside guest's rooms including the common spaces 
• Acts of over-consumption (e.g., kegs or drinking games) are prohibited. 

6. Gambling 

• Running or participating in illegal gambling activities is prohibited. 

7. Other Regulations 

• Cooperation: Guests must cooperate with Staff and Security. 
• Identification: Residents must provide valid identification upon request. 
• Fraudulent Entry: Gaining unauthorized access to restricted areas is forbidden. 
• Weapons: Possession of firearms, knives, explosives, or items resembling weapons is strictly prohibited. 

Privacy statement 

We are committed to protecting your privacy and personal information through responsible information management practices. We collect, use, retain, disclose and dispose of personal information in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA), other applicable legislation and Capilano University privacy management practices. 
 
This form collects personal information for the purpose of verification of your room booking request. It is collected by Capilano University under (s)(26)(c) of FIPPA. By submitting this form, you are providing your consent for Capilano University to collect and use this information for this purpose. If you have any questions, please contact stay@capilanou.ca.

Analytics 

This website uses Google Analytics, which uses cookies to record non-identifiable information about your site visit. 

We use this information to monitor aggregate usage trends and identify opportunities to improve this website. 

Google uses this information to track and examine the use of Google Analytics and to prepare reports on its activities and share them with other Google services. It may also use the data to contextualize and personalize the ads of its own advertising network. You may wish to read Google’s privacy policy or opt out of Google Analytics. 

Third-Party Services 

Some pages on this website use third-party plug-ins to enhance the user experience. These include event maps, sortable tables and social media share buttons. These plug-ins may collect non-identifiable information about your site visit and provide targeted advertisements. To learn more about Interest-Based Advertising, or to opt-out, visit the Network Advertising Initiative Opt Out page. 

External Sites 

This website may include links that direct you away from our site. We are not responsible for the content on any of these pages and encourage you to read their privacy policies. 

The Lodges at Capilano University Squamish uses Cloudbeds as its main booking platform. Cloudbeds is an external third party and manages personal information in accordance with their privacy policy. Cloudbeds only collects personal information that is necessary for the purpose of managing your booking. Cloudbeds does not use the data for any other purpose and does not own the data, which belongs to Ossa Residence. Registration data is retained for a year. If you would like to request access to your data, or for it to be deleted earlier than the specified retention period, please contact us. 

Cancellation Policies